We automate
telephone sales

Do you have a good product that isn't selling well enough? Increase the completion rate at the end of your funnel by building a fully-fledged telephone sales network. With Digicalls24 you can automate call planning, order processing and your team's remuneration.

Automate case recognition

Automate telephone orders

Automate the commissioning
of your team

The automated
telephone ticket system

Do you still manage your call calendar yourself?

Build your own telephone sales team and run it anytime, anywhere. How? By automating the call management according to your requirements. With Digicalls24, you set dynamic call plans customized to the behavior of each customer.

More info

Initial sale completed

Order ID 1758273

Billing status Paid completely

Customer name Lena Maier

Phone+43 1769 5446 432

Transactions 11/10/2017 payment

Status Call customer

Sales agent Markus

Do you still manage your call calendar yourself?

Build your own telephone sales team and run it anytime, anywhere. How? By automating the call management according to your requirements. With DigiCalls, you set dynamic call plans customized to the behavior of each customer.

How does the telephone ticket system work?

DigiCalls24 works in a trigger-based way. That means you decide which team member should receive which ticket after which case occurred (e.g. sale, cancelation, tariff change). Once set up, the system automatically takes care of the complete call planning.

1

SET UP
TRIGGER

2

Monitor
CUSTOMER ACTIONS

!

Trigger
Activated

3

Ticket in
Inbox

4

Sales Agent
Calls Customer

5

Sale

Your benefits with Digicalls24

You advise your customers in an individual and fully-automated manner

Digicalls24 creates telephone tickets that are assigned to the appropriate employee depending on the case. Whether it's an initial sale, tariff change or an order form cancelation, your customer will speak directly with the right employee.

You coordinate the call planning through time-delayed tickets

Manage your team's calls automatically and with maximum flexibility: Digicalls24 creates time-delayed tickets e.g. three days after an order or five minutes after a cancelation.

You systematically promote the strengths of your sales team

Create tickets for case types deliberately for selected employees e.g. cancelations should always go to your customer happiness specialists. This way you use your team's competences optimally.

Automated telephone orders

Do you still manually fill out order forms when making a telephone sale?

The ticket becomes an order form with just one click. Your telemarketers carry out orders directly through the Digistore24 system while speaking to your customers. The new order can be placed and paid for at the same time.

Immediately

Your ticket shows you
all necessary information

Start buying process

15 sec

You only dictate a short URL
leading to the form

Enter order data

1 Min.

Your customer sees
a pre-filled form

Successful sale

Usual call

2 min

Your customer waits while you
search for information

Abandoned sale

up to 3 hours

You dictate a long URL or send
a Buy link afterwards

Abandoned sale

7 min

Your customer has to fill in
the order information on their own

Abandoned sale

Your benefits with Digicalls24

From the product to the order confirmation in four clicks

The first click opens the order form, two more clicks are used to select the product and payment plan and then with the last one your seller executes the order. The form is pre-filled for existing customers.

You can edit tariff changes, upgrades or upsells in no time

Instead of initiating a new order for each step, your team can also make changes to existing orders on the phone, regardless of whether it's a tariff change or an upgrade to a larger package.

You ensure an easy payment directly over the phone

Digicalls24 generates a short link that can be read aloud. Your customer gets the link up on their PC and confirms the payment with just one click. The buying process is not interrupted.

Automated commission payout

Do you still calculate your commissions manually?

Digicalls24 automatically assigns each telemarketer the commission you have set and calculates team commissions or commission restrictions beforehand.

Your benefits with Digicalls24

You automatically settle sales commissions via Digistore24

Your self-employed sellers can automatically receive their commissions via Digistore24 credit notes - just like your affiliates and joint venture partners.